Permanent Position:                Customer Service Operator

Employer:                               Humber Bridge Board

Location:                                 Hessle, Hull, HU13 0JG

Salary:                                   £9.18 per hour (FTE equivalent £17,711)

Hours of Work:                        Weekend Only Shifts available working on a Saturday and Sunday are:

  • 8 hours per day             7am to 3pm
  • 3 hours per day             9am to 12pm
  • 3 hours per day             11am to 2pm*
  • 3 hours per day             3pm to 6pm*

*Option to work 6 hours per day over two shifts 11am to 2pm then 3pm to 6pm

Benefits: Local Government Pension Scheme (LGPS)

Life Assurance (as a member of the pension scheme)

Toll concession when commuting to/from work from the South Bank


The Operations team are onsite 24/7 primarily to ensure customers pay the correct toll for their vehicle classification and to facilitate their safe passage.

We also have a duty of care to the non-paying customers (pedestrians and cyclists) who use the Humber Bridge daily for commuting and pleasure purposes.

We provide around the clock security to the Humber Bridge estate, and are the first responders to all incidents, before passing on to the emergency services or other services when necessary.

Join us as we embark on a journey towards our 40th anniversary

We are looking for three/four dynamic and motivated people with relevant experience to join our team as a Customer Service Operator.  As well as acting as an ambassador for the Humber Bridge, responsibilities in this role will include:

  • Providing a prompt, courteous and efficient service to all customers by correctly classifying vehicles and collecting tolls.
  • Provide outstanding customer service by resolving issues and responding to customer queries.
  • Ensure safety & security of all staff, customers and public on the toll plaza.

For full details – please click here to read the job description.

Interested?  If you feel that you have the right skills and would like to work for the Humber Bridge Board, then please send a full CV together with a covering letter ideally by email to:  Or send by post to: Human Resources Team, The Humber Bridge Board, Administration Building, Ferriby Road, Hessle, HU13 0JG.

The closing date for applications is 12 noon Wednesday 5th June 2019, with interviews taking place week commencing 17th June 2019.