Position: Customer Service Operator

Employer: Humber Bridge Board

Hours of Work: Available shifts are: 9am to 12pm; 11am to 2pm; 3pm to 6pm – working 3 hours per day on a Saturday and Sunday

Salary: £8.55 per hour

Benefits: Local Government Pension Scheme (LGPS)

Life Assurance (as a member of the pension scheme)

Toll concession when commuting to/from work from the South Bank

The Operations team are onsite 24/7 primarily to ensure customers pay the correct toll for their vehicle classification and to facilitate their safe passage.

We also have a duty of care to the non-paying customers (pedestrians and cyclists) who use the Humber Bridge daily for commuting and pleasure purposes.

We provide around the clock security to the Humber Bridge estate, and are the first responders to all incidents, before passing on to the emergency services or other services when necessary.

Customer Service Operator
We are looking for four dynamic and motivated people with relevant experience to join our team as a Customer Service Operator.
As well as acting as an ambassador for the Humber Bridge, responsibilities in this role will include:

  • Provide a prompt, courteous and efficient service to all customers by correctly classifying vehicles and collecting tolls.
  • Provide outstanding customer service by resolving issues and responding to customer queries.
  • Ensure safety & security of all staff, customers and public on the toll plaza.

Full Job Description is here

To Apply:
Please send a full CV together with a covering letter ideally by email to: jobs@humberbridge.co.uk. Or send by post to: Human Resources, The Humber Bridge Board, Administration Building, Ferriby Road, Hessle, HU13 0JG
The closing date for applications is 12 noon Wednesday 13th March 2019, with interviews taking place week commencing 18th March 2019.

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