We closed the booths on Sunday, March 29, as part of the measures to reduce the spread of COVID-19 as the country went into lockdown. We carried out the appropriate risk assessment in accordance with government guidance to be ‘COVID Secure’ and have put in the place the relevant measures to ensure both customers and staff are safe.
We reopened the booths on Monday 29th June.
Yes, we have carried out the appropriate risk assessment in accordance with government guidance to be ‘COVID Secure’ and have put in place the relevant measures to ensure both customers and staff are safe.
To help keep everyone safe, we ask that you only use cards and/or contactless to make payments when using the toll booths. We have installed new card payment machines on the outside of the booths for ease of access.
We open our booths based on demand and operational feasibility. Please be assured we are monitoring usage 24/7, 365 days a year. Please be aware there may be minor delays during shift changes to ensure handovers remain ‘COVID Secure’.
No – the ORT is for Tag account customers and pre-approved exemptions only.
If you use the TAG lane by accident, you must pay via our website within 72 hours of your crossing being uploaded to avoid paying a penalty.
Failure to do so within this time will result in administration charges being incurred.
Payment via our website must be within 72 hours of your crossing being uploaded to the website. Failure to do so within this time will result in administration charges being incurred. If you are having any trouble paying online then you should email firstname.lastname@example.org or use the Live CHAT facility on www.humbertag.com.
At the Toll booths, you can pay by credit or debit card – using chip and pin or contactless. We also have the ability to process payments using Apple Pay, Google Pay and Samsung Pay using your mobile phone.
No – unfortunately, we will not be taking cash payments and we will only accept card (credit or debit, contactless and chip and pin). This is to minimise the spread of the infection by limiting contact between staff and customers.
We also have a Live CHAT function on our website at www.Humbertag.com which is available 08:00 – 16:00 Monday – Friday.
Our phone lines will be open 09.00 – 13.00 Monday – Friday on 01482 647162 from Monday 29th June 2020, please be aware that our phone lines are extremely busy at this time and you may experience some delays.
Yes – please ensure that you collect tickets from Castle Hill and use the toll booths to hand them in as per the previous arrangements.
The Tag lanes, otherwise known as the Open Road Tolling (ORT) lanes, are the two inside lanes on the run-up to the toll gantry on the north side of the bridge.
No – this may cause an accident and will be classed as dangerous driving by the Police. Once you have travelled onto the bridge – you MUST cross.
- Top Up online by logging into your account here
- You can set up Auto Top which is explained in the next question.
- TAG Customers only – BACS (always ensure your tag account number is used as the reference)
- Account name: Humber Bridge Board Tag Income Account
- Sort Code:- 56-00-06
- Account number:- 26271478
All BACS payments MUST have a valid HumberTAG account number in the reference field. Failure to include this account number will result in a delay in your payment being credited to your account.
Should you require assistance, please do not hesitate to contact us via email@example.com.
We’ve added the option to automatically top-up your HumberTag Account when your balance is running low, so you don’t ever have to worry about adding funds.
How it works:
- Log Into your account at www.humbertag.com
- Choose Account Summary Section
- Set your low balance warning level
- Make an initial payment choosing the Automatic Payment type and of the amount you wish to be taken each time your balance drops below your warning level.
- Please be aware auto top-up payments to your account will stop when your bank card expires. You will need to re-setup the payment again with a new card.
Please click here to watch this short video Tutorial for Auto Top Up
We understand closing the footways has been a controversial decision that has not attracted universal support, but we would like to reassure the public that it has been taken as an emergency response to the unprecedented and deeply troubling events at the Humber Bridge over recent weeks.
We are, however, looking at reopening access to commuters as soon as possible, to minimise disruption to those who cycle or walk to work over the Humber Bridge, and we are considering a range of measures to ensure the situation can be effectively managed once the footways fully reopen.
We hope we have explained the situation as sensitively as possible and thank you for your feedback.