If you want to dispute an unpaid toll notification, your case will be reviewed in line with our Dispute of an unpaid toll notification process.  Please contact our Unpaid Toll Team via email:


Set out your dispute clearly, providing the following details:

  • date(s) of crossing(s)
  • your vehicle registration number (also known as Vehicle Registration Mark or VRM)
  • dates and times of any previous dealings with our customer Services Department if related to your complaint
  • any other information you think may be helpful or relevant to us in considering your complaint
  • whether you prefer to be contacted by email or post

alternatively you can write to: Unpaid Toll Team, Humber Bridge Board, Ferriby Road, Hessle HU13 0JG

Make a complaint

If your enquiry is not in relation to an unpaid toll notification and  you wish to make a complaint regarding other services provided by the Humber Bridge Board please email mail@humberbridge.co.uk and your complaint will be dealt with in line with our complaints procedure.

What happens next?

We’ll aim to respond to your dispute / complaint within 10 working days of receiving it. If we need to take longer, we will let you know why and when you can expect to hear from us.