We closed the booths on Sunday, March 29, as part of the measures to reduce the spread of COVID-19 as the country went into lockdown. We have now carried out the appropriate risk assessment in accordance with government guidance to be ‘COVID Secure’ and have put in the place the relevant measures to ensure both customers and staff are safe.
As the country is starting to return to normal, following the recent government announcements about the ‘Lockdown Exit Plan’ and more people are going back to work, we also wanted to offer customers more options to pay.
Yes, we have carried out the appropriate risk assessment in accordance with government guidance to be ‘COVID Secure’ and have put in place the relevant measures to ensure both customers and staff are safe.
To help keep everyone safe, we ask that you only use cards and/or contactless to make payments when using the toll booths. We have installed new card payment machines on the outside of the booths for ease of access.
As part of our COVID Secure assessment, we have to clean the booths after each use. This means we always need a ‘free booth’ for handover and cleaning to maintain 2 booths at all times.
The ORT is for Tag account customers and pre-approved exemptions. If you want to continue to use the Tag Lane, we would advise applying for a Humbertag Account online at www.Humbertag.com and paying a discounted toll fee.
You can continue to pay for your transits online, however, please note from the 29th June 2020 when the booths are re-opened, paying via our website must be within 72 hours of your crossing being uploaded to the website.
Failure to do so within this time will result in administration charges being incurred.
Payment via our website must be within 72 hours of your crossing being uploaded to the website. Failure to do so within this time will result in administration charges being incurred. If you are having any trouble paying online then you should email firstname.lastname@example.org or use the Live CHAT facility on www.Humbertag.com.
At the Toll booths, you can pay by credit, debit – using chip and pin or contactless. We also have the ability to process payments using Apple Pay, Google Pay and Samsung Pay using your mobile phone. We will not be accepting cash at this time.
Or you can use the ORT and pay online using the following steps:
- Go to www.humbertag.com
- Enter your vehicle registration details (there is a search function at the bottom of the page) please ensure CAPITAL LETTERS AND NO SPACES are entered.
- Your toll fee will appear on the screen with the option to pay by card
- If you receive the ‘debt not found’ message, please continue to check here each day for 4 consecutive days (allow extra time during bank holidays).
If your vehicle details are not uploaded after 4 full days of checking the website, please email email@example.com
No – unfortunately, we will not be taking cash payments at this time. This is to minimise the spread of the infection by limiting contact between staff and customers.
Yes, if you are a regular user we would encourage you to apply for a TAG. You will receive a 10% discount on your crossings – it’s quick and easy and you can apply for a TAG here,
We aim to process your tag within 7 – 10 days
We will also have a Live CHAT function on our website at www.Humbertag.com from Monday 22nd June 2020.
Our phone lines will be open 09.00 – 13.00 Monday – Friday on 01482 647162 from Monday 29th June 2020.
Please don’t worry about crossing and send an emailed picture of your exemption ticket to firstname.lastname@example.org along with your name and the registration plate of your vehicle once you have crossed the Humber Bridge using the ORT or on a weekly basis. We will sort this out for you.
The Tag lanes, otherwise known as the Open Road Tolling (ORT) lanes, are the two inside lanes on the run-up to the toll gantry on the north side of the bridge.
No – this may cause an accident and will be classed as dangerous driving by the Police. Once you have travelled onto the bridge – you MUST cross.
- Set up Auto Top-Up by logging into your account (click here for video how-to guide)
- TAG Customers only – BACS (always ensure your tag account number is used as the reference)
- Account name: Humber Bridge Board Tag Income Account
- Sort Code:- 56-00-06
- Account number:- 26271478
All BACS payments MUST have a valid HumberTAG account number in the reference field. Failure to include this account number will result in a delay in your payment being credited to your account.
Top Up online by logging into your account here
Should you require assistance please do not hesitate to contact us via admin@Humbertag.com. We shall be working extra hard to ensure all our tag account holders continue to receive excellent customer service.
We have now set up a form on our website where you can apply to rejoin the disability scheme online.
Click here to reapply.
Yes, we will always keep one footpath open, unless we suffer extreme weather or there is a serious incident. When we can and especially during the busier Summer periods, we will have both footways open, however, sometimes due to essential maintenance work, this is not possible and on these occasions, we will provide plenty of notice.
Our priority is to make sure the bridge is kept in good condition, so everyone can use it safely, whether for leisure or commuting.
The Humber Regional COVID 19 testing site is currently situated within our car parking area.
However, we do have a small amount of parking available in the Lorry park (first car park as you enter our site).