The safety of our staff and the public is paramount and based on government guidelines we took the decision to protect both by closing down the booths and asking everyone to use the Open Road Toll (ORT)/TAG Lane.
The Tag lanes, otherwise known as the Open Road Tolling (ORT) lanes, are the two inside lanes on the run-up to the toll gantry on the north side of the bridge.
- Go to www.humbertag.com
- Enter your vehicle registration details (there is a search function at the bottom of the page) please ensure CAPITAL LETTERS AND NO SPACES are entered.
- Your toll fee will appear on the screen with the option to pay by card
- If you receive the ‘debt not found’ message, please continue to check here each day for 4 consecutive days (allow extra time during bank holidays).
- If your vehicle details are not uploaded after 4 full days of checking the website, please email firstname.lastname@example.org
No – this may cause an accident and will be classed as dangerous driving by the Police. Once you have travelled onto the bridge – you MUST cross.
Unfortunately, not at the moment – all the customer service team are working from home at present and this means we are unable to process new tags until we can re-enter the office. We are reviewing this and will update when we can.
Please don’t worry about crossing and send an emailed picture of your exemption ticket to email@example.com along with your name and the registration plate of your vehicle once you have crossed the Humber Bridge or on a weekly basis. We will sort this out for you.
Please don’t worry, you are already registered on our exemption scheme and have always been able to use the Open Road Toll/TAG lane. Your transits will be processed as normal.
We understand that this is a difficult period for our exempt customers, but don’t worry, please email any queries you have and we will do our best to help you. If you are unable to email your documentation, we will extend your exemption until you are able to visit us in the office.
The Humber Bridge will continue to provide our service to the public and business whilst ensuring we minimise the risk to our staff and all our users from the Coronavirus.
The Government has made no change in what the Bridge Board is expected to do, therefore we will continue to operate. To do this, we need to continue paying off the debt and meet the day to day running costs of the Bridge by collecting the tolls either by Tag or by payment at the booths.
Due to the on-going COVID-19 situation, and in order to provide continuous customer service for all of our HumberTag customers we have taken the decision to ask staff to work from home. This is in line with current government guidelines.
We will remain fully operational; however, our phone lines were closed from 4 pm 24/03/2020.
- Set up Auto Top-Up by logging into your account (click here for video how-to guide)
- TAG Customers only – BACS (always ensure your tag account number is used as the reference)
- Account name: Humber Bridge Board Tag Income Account
- Sort Code:- 56-00-06
- Account number:- 26271478
All BACS payments MUST have a valid HumberTAG account number in the reference field. Failure to include this account number will result in a delay in your payment being credited to your account.
- Top Up online by logging into your account here
Should you require assistance please do not hesitate to contact us via admin@Humbertag.com. We shall be working extra hard to ensure all our tag account holders continue to receive excellent customer service.
Yes, we intend to keep one footpath open for pedestrians and cyclists. Please consider others by remembering to ‘socially distance’ when using the bridge and please cycle slowly past other users.
Yes – the Humber Bridge is a critical piece of infrastructure and we will ensure it is maintained for safe and continued use throughout this period. We will, of course, keep you informed if there is going to be an impact on your journey through our website and social media.