You can pay your toll:

• Online through our website
• Via our app for Apple and Android
• At any PayPoint location
• By phoning customer services on 01482 235500

The charge to cross the bridge varies, depending on the type of vehicle.  You can see a full list of charges here by clicking the link below.

Yes – A toll is due each time that you cross the Humber Bridge.

A Guest Crossing refers to a crossing(s) over the Humber Bridge by someone who does not have a prepaid Humber Bridge Toll account.

If you choose not to open a Humber Bridge Toll Account, you can still pay for your bridge crossing easily by purchasing Guest Crossings. You can purchase these Guest Crossings in advance (up to 12 months ahead) so you are covered before you travel.

Already crossed? No problem. Just purchase your crossings before midnight the next day and our system will automatically match the payment to your journey.

Unpaid Toll Notifications are issued when:

• You did not pay for your crossings by midnight the day after your journey
• You are a Humber Bridge Toll Account customer who travelled without sufficient credit and didn’t top up your account by midnight the day after your journey
• You didn’t add your vehicle registration number to your Humber Bridge Toll Account before midnight the day after your journey or it was added incorrectly

   

If you cross the Humber Bridge and you don’t have a Humber Bridge Toll account – or if you have an account but you don’t have enough credit on it – you have until midnight on the day after you crossed to pay.

At midnight, an Unpaid Toll Notification will be triggered and an admin fee of £25 will be added to the toll that’s owed.

You will then receive a letter with details of the money you owe and how to pay.

How it works:
If Humber Bridge doesn’t receive your toll payment before the deadline, we will contact the DVLA to request the name and address of the registered keeper of the vehicle. The UTN will then be issued to the address details provided.

Late toll payments:
Any payment made outside of the payment window will be applied to future crossings only, not the one you’ve already made.

This means that if you cross on a Monday, you have until midnight on Tuesday to pay the toll. But as soon as the clock turns midnight, an Unpaid Toll Notification will be triggered. Any payments you make after that point will only be allocated to FUTURE crossings.

Appealing:
To appeal the unpaid toll notification you will need to wait until you receive the UTN through the post before this is possible as you will need the reference number printed on it.

You can ONLY appeal an unpaid toll notification if you have not already paid it and it has not already been passed to our debt recovery agency.

Steps:

• Visit our website www.Humberbridge.co.uk and enter your UTN reference and vehicle registration number into the Unpaid Toll Notification section (if you have received more than one, you can click on all the ones you want to include in your appeal)
• Add a description for your appeal, adding as much information as necessary. We recommend the use of bullet points.
  Upload any supporting documents

Your appeal will be submitted for review and no further charges will be added at this stage whilst your case is under review.

You have the right to appeal up to 3 times, however must provide additional evidence for your appeal to be reassessed each time.

No – The Humber Bridge toll is exempt from VAT; therefore VAT receipts are not issued.

When you access the Transaction History on your Humber Bridge Toll account, the system automatically defaults to All Transactions. This view shows the date that the crossing was added to your account – not the date you actually crossed the bridge.

To view your actual crossing dates:

• Go to Transaction History
• Change the drop-down to Toll Transactions
• Click Search

It can take a few days for crossings to appear and for your balance to update. As long as your account has enough credit to cover the crossings you’ve made, you’re all set.

No. Motorcycles do not pay a toll.

If you crossed the bridge and have since opened an account (either later that day or the next day), the previous crossings will be deducted from your account.

It will take a few days for the crossings to show. But as long as you have enough credit to cover the crossings you’ve made, you’re all set.

ACCOUNT HOLDERS

Toll fees are deducted from your Humber Bridge Toll Account balance two days after travel. Your crossings can be seen in the transaction section of your account dashboard.

It’s nothing to worry about. The consolidation of crossings, balance updates, low-balance warnings, and auto top-ups are all synced on the same timeframe – which means no one will be disadvantaged, no erroneous admin fees.

NON- ACCOUNT HOLDERS (GUEST CROSSERS)

If you’re paying after you cross, the new system will not list your crossing after you enter your reg number.

All you need to do is buy enough Guest Crossings to cover the trips you’ve made or about to make. As long as you buy them before midnight the day after crossing, our system will match your crossings.

No – we do not accept American Express as a card payment.

Yes – The Humber Bridge provides free crossings for those who qualify.

Click the link below to be taken to the part of the site where you can find out more.

You’ll be able to pay your toll at any PayPoint location.

Yes – If you’re a patient living on the south bank who travels to Castle Hill Hospital for ongoing treatment at the oncology department, you might be eligible for their toll concession scheme. This scheme is administered by the team at the Queen’s Centre, so they will be able to help with any queries you may have.

Not always – having a Blue Badge does not necessarily qualify you to cross the Bridge for free.

Visit our Concessions page to find out the qualifying criteria.

Click the link below to be taken to the part of the website where you can create an account.