Find out how Humber Bridge guest crossings work and how guest toll payments are handled. Whether you don’t have an account or are crossing with a vehicle not linked to one, this page explains your options, deadlines and how to complete your toll payment with ease.
A guest crosser is someone who does not have a pre-paid account (for example, someone who previously paid at the toll booths or online). With the introduction of Humber Bridge Toll, the way you pay has changed – payment is no longer possible on the bridge itself. So, if this applies to you, you’ll need to understand how to pay for your crossings without an account. These are known as Guest Crossings.
One of the major benefits of Humber Bridge Toll is that you’re able to pay for your crossing immediately. However, you must do so no later than midnight the day after crossing, to avoid a £25 admin charge.
If you choose not to open a Humber Bridge Toll Account, you can still pay for your bridge crossing easily by purchasing “Guest Crossings“. You can purchase these Guest Crossings in advance (up to 12 months ahead) so you are covered before you travel.
Already crossed? No problem. Just purchase your crossings before midnight the next day and our system will automatically match the payment to your journey.
Please note Guest Crossings do not provide a receipt linked to a specific crossing date or time – to get this you need an account.
For full visibility of your trips and to pay less for each crossing (e.g. 50p cheaper on every car crossing) opening an account is the simplest option, especially with Auto Top Up so everything runs in the background.
At midnight, an Unpaid Toll Notification (UTN) will be triggered and an admin fee of £25 will be added to the toll that’s owed. You will then receive a letter with details of the money you owe and how to pay.
This means that if you cross on a Monday, you have until midnight on Tuesday to pay the toll. But as soon as the clock turns midnight, an Unpaid Toll Notification will be triggered.
This applies seven days a week, bringing the Humber Bridge into line with other toll crossings in England.
Using the system, you can now pay your toll:
You can purchase up to 10 Guest Crossings and this allows you to pay for crossings without having to set up a Pre-Paid account.
You can:
Once payment is successful, you will receive an email with the payment details and the receipt ID.
If you have bought Guest Crossings in advance and want to check how many you have remaining, please visit the “View Guest Crossings” section on our website. Simply enter your Vehicle Registration Number you used when purchasing your crossings, and the receipt ID that would have been emailed to you after purchase.
Please be aware we do not accept American Express as a card payment.
You can use PayPoint retailers to:
You will receive a receipt showing:
The below video shows you how to pay your toll as a guest on our website.
If you’re paying after you cross, the system will not list your crossing after you enter your reg number – which is quite a big change from the previous system.
All you need to do is buy enough Guest Crossings to cover the trips you’ve made or about to make. You can purchase up to 10 Guest Crossings (valid for 12 months). As long as you buy them before midnight the day after crossing, our system will match your crossings.
Please note receipts for guest crossings will not show specific crossing date or time – to get this you need an account. Guest Crossings are non refundable / non transferable.
Your email confirmation is your receipt which can be printed from your email inbox. Please retain receipt to check how many guest crossings you have.
If you have purchased up to 10 Guess Crossings in advance, you can use your receipt to check how many crossings are left from your purchase. You can do this by visiting the payment portal, clicking “Pay Your Toll” and then “View Available Crossings“. Any crossings made within the payment window will be matched to your guest crossings once they have been processed.
Click the button below to see how to do this in detail.
If you sign up for a Humber Bridge Toll Account, you’ll gain access to useful features such as Auto Top-Up as well as receiving a discount on your tolls. You can also download your activity using the Export activity function from your account activity page.
No. You can carry on using the bridge as and when you need to and paying as you go. However, there are a number of benefits to setting up an account, including cheaper tolls and auto top-up, ensuring you never forget to pay for a crossing.
There are a number of key benefits of Humber Bridge Toll for guest users. This includes the ability to pay for crossings before you use the Bridge and to pay immediately after crossing.
In fact, if you have a passenger with you, they will even be able to pay the toll online before you’ve finished crossing the bridge.
Please be aware that the payment window has changed. Once you’ve crossed, you’ll have until midnight the next day to pay – this now applies seven days a week, which brings us into line with other toll crossings in England.
You don’t pay for a specific crossing, you purchase Guest Crossings. These can be bought in advance or by midnight the next day and then will be allocated to your crossings in the our system.
All you need to do is buy enough Guest Crossings to cover the trips you’ve made or about to make by the end of the payment window.
If you cross the bridge as a guest, you’ll have until midnight the next day to pay the toll.
At midnight, an Unpaid Toll Notification will be triggered, with an admin fee of £25 plus the toll that’s owed. This means that if you cross on a Monday, you have until midnight on Tuesday evening to pay the toll. But as soon as the clock turns midnight, an Unpaid Toll Notification will be triggered.
We highly recommend you pay in advance. A great time to pay in advance is when you check traffic and travel before you set off.
Yes. Guest drivers are able to pay in advance for up to 10 crossings. Just visit the website or use the app, pop in your vehicle registration number and make a payment. There’s also a feature on the website where you can keep track of how many pre-paid crossings you have left. Pre-paid crossings are valid for 12 months, however they’re not refundable or transferable.
No. If you wish to access cheaper crossings then consider opening an account as account holders get up to a 25% discount on all their crossings.
Yes. You can pay your toll in cash at any PayPoint location.
There are two ways you can pay your toll offline. You can call our customer service team and pay over the phone with your credit or debit card. Or you can visit your nearest PayPoint shop and use cash or card.
Yes. Motorcycles continue to enjoy free crossings under Humber Bridge Toll and don’t need an account.
You can open a Humber Bridge Toll Account, add credit, to pay for future journeys AND crossings that you have already made if they are still within the payment window (by midnight the following day)
Please be aware that crossings may not appear on your account straight away.