Missed the payment window?

If payment is not received by midnight the day after crossing, an admin fee will be added to the amount owed and an Unpaid Toll Notification will be issued. You will then receive a letter with details of the money you owe and how to pay. This applies to every crossing where the payment window has been missed.

Unpaid Toll Notifications

Unpaid Toll Notifications (UTNs) are issued when:

• You did not pay for your crossings by midnight the day after crossing
• You are a Humber Bridge Toll Account customer who travelled without sufficient credit and didn’t top up your account by midnight the day after your journey
• You didn’t add your vehicle registration number to your Humber Bridge Toll Account before midnight the day after your journey or it was added incorrectly.

How Unpaid Toll Notifications work

If you don’t pay your toll within the payment window, an Unpaid Toll Notification (with an incurred Admin fee) will be automatically issued on the day after your toll was due.

How it works:
If Humber Bridge doesn’t receive your toll payment before the deadline stated, we will contact the DVLA to request the name and address of the registered keeper of the vehicle. The UTN will then be issued to the address details provided.

Late toll payments:
Any payment made outside of the payment window will be applied to future crossings only, not the one you’ve already made.

Appealing:
To appeal the unpaid toll notification you will need to wait until you receive the UTN through the post before this is possible as you will need the reference number printed on it.

Unpaid Toll Notification Progression Timeline

How to appeal an Unpaid Toll Notification

You can ONLY appeal an unpaid toll notification if you have not already paid it and it has not already been passed to our debt recovery agency.

Steps:

• Visit the Unpaid Toll Notification section of this website and enter your UTN reference and Vehicle Registration Number. If you have received more than one, you can click on all the ones you want to include in your appeal.
• Add a description for your appeal, adding as much information as necessary. We recommend the use of bullet points.
• Upload any supporting documents.

Your appeal will be submitted for review and no further charges will be added at this stage whilst your case is under review.

You have the right to appeal up to three times, however must provide additional evidence for your appeal to be reassessed each time.