You may be able to find an answer to your queries by checking our Frequently Asked Questions section.

Or, let us know how we can help.

• If you have an account, you must contact us directly through your account
• For general queries and guidance use our Live Chat
• For Unpaid Toll appeals, please visit our dedicated page 

Our Customer Services team can be reached directly on 01482 235500. 

The team are available:

• 8am – 6pm Monday to Friday
• 9am – 1pm Saturday to Sunday
• The team are unavailable on bank holidays

Please note: Our staff should be treated with courtesy and respect, all unacceptable behaviour (we do not tolerate swearing, shouting, demeaning and offensive language) demonstrated during calls/correspondence will result in the termination of communications if necessary.