Humber Bridge Unpaid Toll Notifications

Find out what happens if you miss the payment deadline and receive an unpaid toll notification.

What Happens if the Payment Window is Missed?

At midnight, an Unpaid Toll Notification will be triggered and an admin fee of £25 will be added to the toll that’s owed. You will then receive a letter with details of the money you owe and how to pay.

This means that if you cross on a Monday, you have until midnight on Tuesday to pay the toll. But as soon as the clock turns midnight, an Unpaid Toll Notification will be triggered.

This applies seven days a week, bringing the Humber Bridge into line with other toll crossings in England.

Unpaid Toll Notification Progression Timeline

Unpaid Toll Notification

Unpaid Toll Notifications (UTNs) are issued when:

• You did not pay for your crossings by midnight the day after your journey
• You are a Humber Bridge Toll Account customer who travelled without sufficient credit and didn’t top up your account by midnight the day after your journey
• You didn’t add your vehicle registration number to your Humber Bridge Toll Account before midnight the day after your journey or it was added incorrectly

How Unpaid Toll Notifications work

If you don’t pay your toll by midnight the day after travel, an Unpaid Toll Notification (with an incurred Admin fee) will be automatically issued on the day after your toll was due.

How it works:
If Humber Bridge doesn’t receive your toll payment before the deadline stated, we will contact the DVLA to request the name and address of the registered keeper of the vehicle. The UTN will then be issued to the address details provided.

Late toll payments:
Any payment made outside of the payment window will be applied to future crossings only, not the one you’ve already made.

Appealing:
To appeal the unpaid toll notification you will need to wait until you receive the UTN through the post before this is possible as you will need the reference number printed on it.

How to appeal an Unpaid Toll Notification

You can ONLY appeal an unpaid toll notification if you have not already paid it and it has not already been passed to our debt recovery agency.

Steps:

• Visit the Unpaid Toll Notification section of this website and enter your UTN reference and Vehicle Registration Number. If you have received more than one, you can click on all the ones you want to include in your appeal.
• Add a description for your appeal, adding as much information as necessary. We recommend the use of bullet points.
• Upload any supporting documents.

Your appeal will be submitted for review and no further charges will be added at this stage whilst your case is under review.

You have the right to appeal up to three times, however must provide additional evidence for your appeal to be reassessed each time.