No – The concession scheme requires that customers pre-register before they are eligible for free crossings. A Blue Badge does not automatically qualify you for our concession scheme so we cannot accept this as eligibility.

Customers must be registered with ourselves to receive free crossings. If they are not registered at the time of their crossing, then the regular toll charge will apply.

Yes – It is a condition of our concession scheme that the disabled person must be in the vehicle at the time of crossing. If you are not in the registered vehicle, then a toll payment would be required.

Yes – The disabled person is the one who is registered on our scheme, however, as long as they are in the vehicle it does not matter who is driving or owns the vehicle.

No – Only one vehicle can be registered per disabled person on our concession scheme.

As there is only one vehicle per disabled person on the scheme, we would advise that you register your most used vehicle.

If you wish to change the vehicle registered against your concession please contact the Concession team via email at concessions@humberbridge.co.uk, Live Chat on the website, or over the phone on 01482 647161. Our staff are available between 8am and 4pm, Monday to Friday.

Yes – Customers must renew their concession each year. This is regardless of the length of any vehicle leases they may have. The reason for this is to ensure all held details are current and still relevant.

As shown above, acceptance onto our scheme is dependent on the level of disability benefit received, and supporting evidence must be provided.

No – The scheme is run by Castle Hill Hospital themselves and they have their own process. Please enquire with the staff at Castle Hill reception to find out more information.

No – Unfortunately, as a non-profit organisation we are only able to provide concessions in certain circumstances. This would be defined as a regular commute and the normal toll would still be required.