Download your guide to the new Humber Bridge tolling system
Today we’re announcing some extremely exciting news.
The countdown to the new tolling system at the Humber Bridge – called Humber Bridge Toll – has officially started.
With the new system set to go live later in the year, we’ve released a series of downloadable guides to answer your questions about why we’re introducing it, how it will work, and what you need to do.
There is an individual guide for HumberTAG account users, guest drivers (those without a HumberTAG account), business and fleet users, and drivers who qualify for our Mobility Concessions Scheme.
You can download your free guide here:
- HumberTAG account users https://new.humberbridge.co.uk/humber-tag-holder-guide/
- Guest drivers https://new.humberbridge.co.uk/guest-guide/
- Business users https://new.humberbridge.co.uk/business-and-fleet-guide/
- Concessions https://new.humberbridge.co.uk/concessions-guide/
The new system utilises key technologies including automatic number plate recognition (ANPR) and artificial intelligence and will automatically take payment from Humber Bridge users who have a Humber Bridge Toll account.
Other payment methods, including a new customer-friendly website, payment app, payments via phone, and the ability to pay in cash at Paypoint locations across the region, will also be introduced.
Andrew Arundel, Chief Executive Officer of the Humber Bridge, said the guides offered the clearest and easiest way for bridge users to access the information they needed to know about the changes in one place.
He said: “Today marks the start of the countdown to the launch of the new tolling system at the Humber Bridge. It’s an exciting development in the bridge’s history and one that will enable everyone to cross without having to stop at the toll booths, as well as introducing more ways to pay.
“However, we realise that bridge users, whether everyday commuters, occasional users, business users or those crossing for medical reasons, will have lots of questions about the changes and how they will impact on the way they cross.
“We want to make it as easy as we possibly can for people to get those answers, so we have created a range of guides that people can download, read in their own time, and share with family members and friends, so everyone knows what to expect and do.
“The guides are simple to download – you won’t be asked for an email address or any other information to access them – and provide clear guidance on how the new system will work.”
The guides will also shortly be available in print form at key locations across the region including local libraries.
As well as updating how people pay to cross the Humber Bridge, the new system will see the removal of the toll booths.
Once the system goes live, all traffic crossing the Humber Bridge will be directed through the current HumberTAG lanes which will be widened to two lanes on both the southbound and northbound carriageways.
The roads that currently lead to the toll booths will be permanently closed for use by Humber Bridge vehicles and abnormal loads only.