News

New Toll Collection System – Meet the Buyer Event

Posted on By Ashley Bailey

Since November 2015, the Humber Bridge has operated a hybrid toll collection system; this consists of one open road toll lane and three staffed toll booth lanes in each direction, along with associated back-office systems located in the Bridge Office.

The Humber Bridge Board (HBB) are now looking to replace this system with a fully free flow toll collection system.

Continue reading New Toll Collection System – Meet the Buyer Event

Humber Bridge to Close for Vital Maintenance

Posted on By Ashley Bailey

On a Saturday night in October, we will be closing the Humber Bridge completely to carry out vital maintenance work.

The exact date has yet to be decided and will be based on weather conditions, but as soon as we have identified the best weekend to carry out the work, we will let you know on here and on our social media channels.

Continue reading Humber Bridge to Close for Vital Maintenance

Humber Bridge embraces cashless future

Posted on By admin_humber

Many Humber Bridge users will recall that in June this year, we took the difficult decision to go cashless. 

The decision was made to protect our staff and the travelling public, as far as we possibly could, from contracting COVID-19. 

Despite being enforced upon us due to the pandemic, we’re delighted to say that Humber Bridge users have adapted to, and embraced, cashless methods of payment. 

HumberTAG applications have rocketed as people wanted to take advantage of the cheaper crossings and not having to stop at the toll booths. 

And, with payment stations being placed on the outside of the toll booths, card payments have become seamless, with minimised contact between customers and our toll booth operators. 

It is for these reasons that we have decided not to reintroduce cash payments on the Humber Bridge. 

Although this means the status quo won’t change, we will officially go cashless on January 1st, 2021. 

From that date, users will be able to pay via:

  • credit card using contactless or chip and pin
  • debit card using contactless or chip and pin
  • Google Pay
  • Samsung Pay
  • Apple Pay

Andrew Arundel, Chief Operating Officer at the Humber Bridge, said the move would continue to protect customers and staff and would also ensure the bridge remained as efficient as possible.

He said: “The feedback we have received is that with the virus still around, contactless methods of payment are the preferred option.

“Tag and contactless payments are also quicker than paying by cash and not having to process cash has made our processes more efficient. 

“So, there are benefits to both our customers and our staff from this move.” 

If you would like to save 10% on all of your crossings and use the Open Road Toll – please apply for a HumberTAG here.