Humber Bridge to Close for Vital Maintenance

On a Saturday night in October, we will be closing the Humber Bridge completely to carry out vital maintenance work.

The exact date has yet to be decided and will be based on weather conditions, but as soon as we have identified the best weekend to carry out the work, we will let you know on here and on our social media channels.

Continue reading Humber Bridge to Close for Vital Maintenance

Humber Bridge embraces cashless future

Many Humber Bridge users will recall that in June this year, we took the difficult decision to go cashless. 

The decision was made to protect our staff and the travelling public, as far as we possibly could, from contracting COVID-19. 

Despite being enforced upon us due to the pandemic, we’re delighted to say that Humber Bridge users have adapted to, and embraced, cashless methods of payment. 

HumberTAG applications have rocketed as people wanted to take advantage of the cheaper crossings and not having to stop at the toll booths. 

And, with payment stations being placed on the outside of the toll booths, card payments have become seamless, with minimised contact between customers and our toll booth operators. 

It is for these reasons that we have decided not to reintroduce cash payments on the Humber Bridge. 

Although this means the status quo won’t change, we will officially go cashless on January 1st, 2021. 

From that date, users will be able to pay via:

  • credit card using contactless or chip and pin
  • debit card using contactless or chip and pin
  • Google Pay
  • Samsung Pay
  • Apple Pay

Andrew Arundel, Chief Operating Officer at the Humber Bridge, said the move would continue to protect customers and staff and would also ensure the bridge remained as efficient as possible.

He said: “The feedback we have received is that with the virus still around, contactless methods of payment are the preferred option.

“Tag and contactless payments are also quicker than paying by cash and not having to process cash has made our processes more efficient. 

“So, there are benefits to both our customers and our staff from this move.” 

If you would like to save 10% on all of your crossings and use the Open Road Toll – please apply for a HumberTAG here.

Humber Bridge toll booths to reopen following government announcement but cash will not be accepted

The Humber Bridge toll booths are set to reopen on Monday, June 29th, following the recent government announcements about the ‘Lockdown Exit Plan’ and going back to work.

However, as part of the on-going measures to prevent the spread of the coronavirus, cash will not be accepted at the toll booths. 

Customers without a TAG can pay via the new contactless payment terminals on the outside of the booths which accept credit and debit cards, as well as Apple Pay, Google Pay, and Samsung Pay. 

But the best option is to apply for a TAG at www.humbertag.com and benefit from a 10 per cent discount on all crossings. 

The booths have been closed since Sunday, March 29, as part of the measures to reduce the spread of COVID-19.

Since that date, all traffic crossing the bridge has been using the open road ‘TAG Lane’ (ORT).

But with traffic steadily increasing over recent weeks, the Humber Bridge Board has taken the decision to reopen the toll booth lanes.

Working under the government guidance on being COVID secure, the Board has carried out relevant risk assessments and implemented safety measures to ensure both toll booth operators and customers are protected. 

For more information – click here to view our FAQ’s.

All Humber Bridge users to be directed through Tag lanes to reduce the risk of COVID-19

To help reduce the spread of the coronavirus, all traffic crossing the Humber Bridge is now to be directed through the Tag lanes from this Sunday evening (29/03/2020).

The Humber Bridge Board has taken the decision to close the toll booths to protect members of staff, key workers and those travelling for essential reasons.

All other drivers should avoid non-essential travel in line with the latest Government advice. 

However, despite drivers no longer being able to pay at the toll booth, standard toll charges will remain in place. 

Motorists using the Humber Bridge who do not have a HumberTag are asked to pay online at www.humbertag.com after they have made a crossing.

Motorists will be able to make their payment online, they should allow 24 hours after crossing for their registration to be uploaded. Online payments terms have been amended and drivers will have a full 14 days to pay their toll fee.

The Tag lanes, otherwise known as the Open Road Tolling (ORT) lanes, are the two inside lanes on the run-up to the toll gantry on the north side of the bridge. 

They are free flow lanes with no toll booths designed to be used by motorists who have a HumberTag.

However, motorists without a tag can use the ORT lanes and pay later online due to number plate recognition technology. 

Doing this avoids the need to stop when crossing the bridge, removing contact between Humber Bridge staff and motorists and therefore protecting both.

Motorists are asked to drive slowly on approach to the bridge gantry and observe the signage directing them through the ORT lanes.

Cones will also be in place to direct drivers into the right lanes. 

Read our FAQ’s here for more information on how to manage your crossings.